Help without the runaround

MomentTriage Support

The fastest answers for photo access, iCloud items, Delete Box, and subscriptions.

Why is a photo waiting for iCloud?

If Optimize iPhone Storage is enabled, the full image may only be in your personal iCloud Photos library. Keep the app open with a network connection while PhotoKit retrieves it. MomentTriage does not receive or host that photo.

How does deletion work?

An upward swipe stages a photo in Delete Box. Nothing is deleted immediately. Open Delete Box to preview the real photos, restore anything you want to keep, and then approve Apple's final Photos confirmation.

How do I restore purchases?

Open MomentTriage Settings, choose Pro, then tap Restore Purchases. Use the same Apple Account that made the original purchase.

How do I cancel a subscription or trial?

On iPhone, open Settings, tap your name, choose Subscriptions, select MomentTriage, and follow Apple's cancellation options. Access continues until the end of the current entitlement period.

How do I change Photos access?

Open iPhone Settings, choose Privacy & Security, then Photos and MomentTriage. Limited access works, but the app can organize only the items you permit.

Does the app upload my photos?

No. Grouping, quality analysis, recommendations, and local progress stay on the device. There is no developer photo cloud.